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Managed IT services · Phoenix, AZ
Managed IT services and outsourced IT support in Phoenix
Concept 42 is the IT department for Phoenix offices that do not have one. One small team looks after your computers, network, email, accounts and website, so problems get handled by people who already know your setup.
- Computers and help deskcovered
- Network and Wi-Ficovered
- Email and accountscovered
- Website and hostingcovered
Partner of
Google Workspace Partner
Microsoft Solutions Partner
Zoho
What is covered
One team for everything that plugs in or logs on
Pick the pieces you need or hand over the lot. Either way you deal with one firm.
Help desk and computer support
Setting up new computers, fixing slow or broken ones, unlocking accounts and answering the everyday how-do-I questions.
Network
Network setup and maintenance
Wi-Fi, routers, switches, firewalls and printers configured properly, documented, and kept that way as the office changes.
Email and accounts
Google Workspace, Microsoft 365 or Zoho users, mailboxes, shared drives and permissions, including setting up new hires and closing accounts when people leave.
Website and hosting
WordPress hosting, updates and small changes handled by the same team that runs your email.
Technology planning
Advice on what to buy, keep or retire, and a second opinion before you sign a contract or replace equipment.
Text alerts
A text messaging platform for reaching staff, residents or members fast, run by Concept 42.
Who it suits
Built for small and mid-sized Phoenix businesses
Offices without an IT person
The owner or office manager has been the IT department by default. Concept 42 takes that job off their plate.
Offices with a part-time helper
A tech-savvy employee or a friend of the family keeps things running. Concept 42 gives them backup and handles the bigger projects.
Teams that are growing
New hires, a second location or a move to Google Workspace or Microsoft 365. Concept 42 makes sure the setup grows with you.
Network
Network support that stays done
Most office network problems come from equipment that was set up in a hurry and never revisited. Concept 42 configures routers, switches, Wi-Fi and printers properly, writes down how it all fits together, and keeps it current as the office changes.
- Wi-Fi coverage and access points
- Routers, switches and firewalls
- Printers and shared devices
- Moves, adds and new office setups
- Documentation of how your network fits together
How it works
How outsourced IT support with Concept 42 starts
01
Tell Concept 42 what is breaking
Use the contact form. No jargon needed, a description of the headache is enough.
02
Concept 42 reviews your setup
Computers, network, email and website. You get a plain list of what is fine, what is at risk and what it would take to fix.
03
The fixes get made and stay made
The same team handles the cleanup and the day-to-day support afterwards.
Why a boutique
Why Phoenix offices choose a small provider over a big one
You know who picks up
A small team means the person helping you already knows your office, your history and which printer is temperamental.
One vendor, not four
IT, email, website and texting from one firm, so nothing gets blamed on somebody else.
Partner status where it counts
Concept 42 is a Google Workspace Partner and a Microsoft Solutions Partner.
Questions
Managed IT services questions
What are managed IT services?
Managed IT services means handing the day-to-day care of your technology to an outside team. Instead of calling someone only when something breaks, a provider like Concept 42 looks after your computers, network, email and accounts as an ongoing arrangement.
What is outsourced IT support?
Outsourced IT support is the same idea from the other side: rather than hiring an in-house IT employee, you work with an outside firm. For most small and mid-sized Phoenix businesses it costs less than a full-time hire and covers more ground.
Is Concept 42 a managed service provider in Phoenix?
Yes. Concept 42 is a Phoenix-area technology firm that has worked with Valley businesses since 1998, providing IT support, email and productivity setup, WordPress hosting, app development and text alerts.
Do we have to replace our current equipment?
Not as a rule. Concept 42 starts by looking at what you already have and recommends replacing only what actually needs it.
How does billing work?
It depends on the size of your office and what you need covered. Get in touch through the contact form and Concept 42 will explain the options for your situation.
Service areas
Managed IT services across the Valley
Concept 42 works with small and mid-sized businesses throughout the Valley.
Contact
Ready to hand off the IT?
Tell Concept 42 what your office runs on and what keeps going wrong. A real person will get back to you.
- Questions about a slow computer, a flaky network or an email migration are all welcome.
- Messages are read by a person, not a ticket robot.
- Serving businesses across the Phoenix metro since 1998.